they found something wrong. When we did that, we went from an average of forty-seven flaws per car to one flaw in every two cars.” The key to renewing Ford Motor Company was getting back to basics—building a flawless car. In much the same way, pastoral care for church members begins when the congregation is brought back to its basic mission. What is the bottom line for the church, the true measure of its success? Some churches measure success by buildings, size, staff, budget, or how many missionaries